Overview:
At Novartis, ensuring safety and compliance in critical lab processes is paramount. To certify associates on complex equipment, such as the Getinge steam sterilizer, Novartis turned to Taqtile’s Manifest® platform — an AR-enabled digital work assistant that elevates training and certification standards.
Customer Challenges:
✅ Certify associates on complex, technical equipment safely and accurately.
✅ Provide step-by-step guidance for critical procedures in real lab settings.
✅ Capture verifiable evidence of completed work for supervisors to review and certify.
✅ Continuously refine training materials to address challenging job steps.
How Manifest Helped:
Using Manifest’s AR-enhanced digital work instructions on iPad, associates at Novartis followed precise, immersive step-by-step procedures for cleaning and sterilization. Manifest’s evidence capture features allowed associates to document each critical step with photos and videos directly within the platform.
Supervisors accessed the Manifest Web Application to review job performance, ensuring compliance and verifying that associates completed critical steps correctly. Where evidence showed gaps, supervisors could withhold certification and provide targeted coaching.
Benefits of Manifest:
✅ Improved Compliance & Safety – Clear AR-enabled instructions reduced the risk of errors.
✅ Accelerated Certification – Supervisors could quickly validate completed work with robust evidence.
✅ Continuous Improvement – Data insights from job performance helped refine and improve procedures over time.
✅ Immersive Learning – Manifest’s step-by-step AR overlays and digital prompts made learning technical procedures faster and easier.
Customer Video:
Watch how Novartis uses Manifest to transform safety certification in their pharma lab
