When you’re in the middle of a crisis, you’re not going to go pull out a binder and try to flip to a page. Taqtile had the perfect use case that would meet our needs at the county.
Tanya Hannah, CIO
King County, Washington
In 2017, King County’s West Point Treatment Plant experienced a failure which sent untreated wastewater pumping into Puget Sound. In the wake of this disaster, King County’s Wastewater Treatment Division and Department of Natural Resources and Parks sought help from Taqtile to overhaul training for new workers.
Using the Manifest augmented reality platform, longtime employees capture their skills and knowledge by authoring work instruction over the facility’s equipment in 3D with spatial computing. The work instruction job templates include supplemental materials in the form of videos, photographs, bookmarked documents like Material Safety Data Sheets and equipment schematics, and annotations.
Industrial workforce operators can access these job instructions hands-free, and use them to learn procedures on a digital twin, and to complete machine maintenance checklists in the plant as they work.
Remote assistance, remote support, and team collaboration is available from any job step using the Manifest Connect feature. Team members can share videos, photos, and even pass on job steps. From the web portal, trainers or supervisors are able to draw and place markers in the AR user’s experience for real time collaboration.
As an industrial workforce training solution, Manifest streamlines the process for updating and disseminating maintenance operating procedures, so updates are instantly available to all, across their network and on AR devices, iPad, and the Manifest web portal.
King County received a Digital Edge 50 Award from CIO Magazine for this innovative partnership with Taqtile.