Overview:
British Airways Maintenance in Glasgow is leveraging Taqtile’s Manifest® augmented reality work assistant to bridge the gap between traditional manuals and real-world expertise. Facing the dynamic challenges of aircraft maintenance, the team turned to Manifest to capture, digitize, and share critical knowledge.
Key Challenges:
- Traditional paper-based manuals lacked step-by-step clarity and real-time visuals.
- Aircraft maintenance involves unexpected issues requiring instant access to expert insights.
- Valuable experience often leaves the business when seasoned engineers retire or move on.
Solution:
Manifest® empowers British Airways engineers to seamlessly access and record expert knowledge through intuitive AR workflows. From capturing photos and videos to creating interactive digital work instructions, Manifest ensures that vital experience is always available—directly on the iPad.
Scott Broughton, Compliance Manager, explains:
“Manifest can help us because that expert is on the iPad, it’s in the app. We can reference that data instantly and be more productive—we don’t have to stop.”
Stuart McMahon, Head of Operations, highlights the transformation:
“Manifest helps fill the gaps between the steps in the paper manual. It takes the knowledge your colleagues have and turns it into images, pictures, and clear instructions to fast track from an engineer who knows how to read the manual to an engineer who’s slick and efficient at the task.”
Key Benefits:
On-Demand Expert Guidance:
Instantly access localized knowledge without halting work.
Enhanced Efficiency
Visual, step-by-step instructions boost productivity and reduce errors.
Knowledge Retention:
Capture decades of expertise in photos, videos, and annotations—even as staff retire.
Streamlined Training:
Transform new hires into skilled engineers faster than ever.
Watch the Video:
Hear directly from Scott Broughton and Stuart McMahon on how British Airways uses Taqtile Manifest® to transform aircraft maintenance, streamline training, and preserve critical knowledge.
Outcome:
Manifest® has helped British Airways Maintenance Glasgow reduce downtime, streamline onboarding, and ensure that critical maintenance tasks are performed accurately and efficiently—no matter how dynamic the work environment becomes.
Scott Broughton sums it up:
“Using Manifest allows us to make this experience virtual—ensuring critical knowledge stays within British Airways for years to come.”
Explore how Manifest can modernize your training and maintenance workflows. 👉 Learn More About Manifest
