Remote Assistance with Augmented Reality

Augmented Reality Remote Assistance

Manifest® is an augmented reality (AR) platform that empowers workers with immersive training experiences and interactive support. PBC Linear uses Manifest at its facility and has seen the impact of this purpose-built technology.

How PBC Linear Uses Manifest Remote Assist

PBC Linear is a manufacturing company based in Chicago that uses a series of complex processes to make linear motion products. Completing these processes correctly is critical to product quality and avoiding scrap that leads to lost dollars. With Manifest Connect, manufacturers on the floor received help from the most knowledgeable team members.

Manifest Connect allows others to interact with the AR visuals in Manifest to guide troubleshooting and maintenance processes. At PBC Linear, Support Tech Jackson Duncan joined remotely to help Factory of the Future Manager Beau Wileman troubleshoot a 3D printer extruder problem. 

Wileman used a Magic Leap AR head-mounted device and the Manifest Web Portal. Duncan joined on a video call and was able to view the 3D printer extruder through Wileman’s perspective. Manifest Connect offers helpful tools like pointers, guides and 3D ink, allowing Duncan to troubleshoot with Wileman. Together, these professionals could work through the equipment issue without being in the same place.

In addition to using on-screen tools, Manifest Connect allows users to share photos, videos and PDFs to support the process. Users can also share a job with another user, even a remote worker, to get support from more team members.

The Benefits of AR Remote Assistance

Remote video support with Manifest Connect offers plenty of advantages for operations like PBC Linear and across industries. Some of the key benefits of AR remote assist are:

  • Support from anywhere: Your technical experts won’t always be on site. You might have multiple locations or different shifts that make it challenging to connect teams with troubleshooting support. With remote assistance, your employees can get support from anywhere when they need it most.
  • Improved productivity: When you have access to solutions right away, your team can resolve problems faster and improve uptime.
  • Enhanced training: While PBC Linear used Manifest Connect for troubleshooting, AR remote assistance is also valuable for trainees who need extra support on the floor. Your expert team members can join them at any time to help them through training challenges.

Request a Demo for Manifest

Manifest can transform the way you troubleshoot and train. Build immersive and interactive troubleshooting experiences with Taqtile’s technology. Request a demo today to see Manifest and Manifest Connect in action. 



Manifest for iPad

Designed for iPad’s familiar, intuitive user interface, powerful video capabilities, and native augmented reality support.